How to Lose Customers and Send Them to Your Competition

- Offer up a congenial demeanor, and you’ll gain friends instead of enemies. They’re buying a house, and that’s one of the most stressful events anyone can go through. There’s really no good reason to carry a grumpy attitude to work. Your customers have their own concerns. Remember, friends equal referrals. ..More

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Your Inspection Contract Matters and Here’s How to Write It

- ” They’re not a failsafe. In some, but not all, states, depending on the particular circumstances, exculpatory clauses may be enforced as long as the language is clear and unequivocal. It’s important to know going in that disclaimers don’t always work. ASHI Reporter explains, “For decades, state courts have wrestled with issues relating to the enforcement of exculpatory clauses. But they also can’t work if they don’t exist. ..More

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Geothermal Heat Pumps: A Growing Generation of Efficient Heating and Cooling

- The technology is expensive. . More homeowners are switching to geothermal, but don’t expect a mass exodus from traditional furnaces just yet. But as the technology improves and more people catch on, they’ll be part of your usual repertoire. Most homeowners pay between $10,000 and $30,000 for a new system, says the Family Handyman. For now, it’s still a bit of a novelty. And while the Department of Energy says that it pays for itself within 5-10 years, that’s still a major investment ..More

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Watch Your Head: How a Slight Injury Could Spell Big Trouble for Home Inspectors

- You certainly don’t plan to bump your head in a day’s work, so it’s hard to plan not to. . By definition, accidents aren’t deliberate. But wearing protective headgear, such as a hardhat or a rigger’s helmet, which isn’t as cumbersome as a hardhat, can save your noggin and perhaps your life ..More

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Why Your Brand Reputation Matters and How to Make it Better

- After all, it’s not necessarily a discount that customer really wants. . Positive word-of-mouth advertising does more to bolster your business than any amount of rate tweaking ever could. It’s a home inspection by a professional that he can trust ..More

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